Human Ai Interaction 12 May 2026
15 min
The New Behavioural Attack Surface: Why Shadow AI is Not a Technical Problem
There is a particular kind of conversation happening in organisations right now that nobody quite wants to look at directly. It happens between a member of staff and a chatbot, late in the afternoon, when a deadline is closing in, and the policy guidance feels distant, and the AI feels helpful in a way that no colleague currently is. By the end of that conversation, customer data had crossed an organisational boundary that the person, on any reasonable reflection, would not have crossed.
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