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Priya has the Stage 1 gates on paper: a named champion in most units and a route from the centre to each. What she cannot see is whether they still hold, which is the first thing the model asks. The work is to make Stage 1 real again before anything else: who is active, which teams have nobody, whether an alert still reaches every team.

Completion, attendance and content are measures of the network Marcus built, and they will keep looking good. The board is asking what reached colleagues, which is a carrying-capacityCarrying capacityThe most demanding behaviour a champions network can spread: the highest threshold it can carry. Capacity one carries alerts; capacity three carries the costly behaviours a security function cares about. question. The Behaviour Index answers it directly: colleagues rating the behaviour they observe, independent of the champions. If it is flat, the model says why, and the fix is structural rather than more content.

Elena has done everything a Stage 2 programme can do. The behaviours she is targeting need reinforcementReinforcementSeeing the same behaviour from more than one person you know, at the same time. One example is a curiosity; several at once make it the normal thing to do. from several colleagues at once, and a community of champions supplies one adopter per team. Diagnosis tells her what stops the behaviour; the model tells her the network has to be reshaped to carry the intervention: pairs in the target teams, a thinner community, and exposure countsExposure countFor each person who has not yet adopted a behaviour, the number of their contacts who have. It is the direct test of whether the behaviour can start to spread to them. instead of click rates.

A few well-connected champions carrying most of the reach is a Stage 3 network with narrow bridgesBridgeThe ties that join one team to another. Bridge width is how many there are. A single tie is a narrow bridge: fine for news, too narrow for behaviour, which needs several ties into the next team before it can cross.. The Stage 4 work is exactly Amara's list: measure bridge widthBridgeThe ties that join one team to another. Bridge width is how many there are. A single tie is a narrow bridge: fine for news, too narrow for behaviour, which needs several ties into the next team before it can cross. between sites and countries, recruit from the gaps the network shows rather than from whoever volunteers, and manage the single-link risk so a region does not go dark when one person leaves.

Jess should not have to climb a maturity ladder before recording the next incident, and Risk & Incidents does not make her. But the behaviours the incidents point to are threshold-threeThresholdThe number of people around someone who need to be doing something before that person does it too. It varies by person and by behaviour. A threshold of three means three adopting contacts are needed before adoption becomes likely. behaviours, and a roster cannot carry them. The model's advice is to embed two or three champions in each affected team now, so that the change the incident demands has somewhere to start.